Shipping policy

Shipping Policy

At Modlabs, we do our best to process and ship your order as quickly and safely as possible.

Order Processing

Orders are normally processed within 1–5 business days.

Some products may have a longer processing time, for example custom-made products, made-to-order items, or products shipped directly from one of our suppliers.

If a product has a specific processing or delivery time, this will be stated on the product page whenever possible.

Delivery Times

Delivery times depend on the product, destination, and selected shipping method.

Estimated delivery times after dispatch:

Denmark: approximately 1–5 business days
European Union: approximately 3–10 business days
Rest of the world: approximately 5–20 business days

These delivery times are estimates and may vary due to the shipping carrier, customs processing, public holidays, weather conditions, or other circumstances outside our control.

Unless otherwise agreed or stated when placing your order, orders will be delivered within the applicable legally required delivery period.

Shipping Costs

Shipping costs are calculated based on factors such as:

Delivery country
Product weight and size
Selected shipping method

The final shipping cost will be displayed at checkout before payment is completed.

Larger and heavier products, such as hub motors, may have higher shipping costs than smaller components.

Tracking

If tracking is available for your selected shipping method, you will receive tracking information after your order has been shipped.

Please note that it may take some time for the tracking information to become active after the package has been handed over to the carrier.

International Orders, Customs and Import Fees

Orders shipped outside the European Union may be subject to customs duties, import VAT, taxes, or other local charges.

These charges are generally not included in the product price or shipping cost, unless otherwise clearly stated at checkout.

The customer is responsible for any customs duties, taxes, or import charges imposed by the authorities in the destination country.

Incorrect Shipping Address

The customer is responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to correct the address.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

Delayed Shipments

If your order is delayed, we recommend checking the tracking information first.

If the package is significantly delayed or has not arrived within the expected delivery period, please contact us so we can investigate the shipment with the carrier.

Carrier delays do not affect your statutory consumer rights.

Lost or Damaged Packages

Modlabs remains responsible for the goods until they have been delivered to the customer in accordance with applicable consumer protection laws.

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
A description of the damage
Photos of the damaged product
Photos of the packaging and any visible shipping damage

Please keep the original packaging until the issue has been resolved.

If a package appears to have been lost during transit, please contact us so we can open an investigation with the shipping carrier.

Orders Shipped in Multiple Packages

In some cases, an order may be shipped in multiple separate packages, particularly if it contains products of significantly different sizes or products shipped from different warehouse locations.

You may therefore receive multiple tracking numbers, and the packages may arrive on different days.